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Further information about our training delivery

Hopefully, this section will tell you all you need to know about what you get for your investment. If you have a query, you can visit our FAQ page, or send us an email.

Course timings

We always advise our customers to have at least one 'day of rest' between courses. Some of our training courses can be intensive, and it is best to practice what you have learned each day over the course of the next 24 hours, in order to crystallise the information more efficiently. We strongly advise customers against a full week of mixed software courses, though we will book you in, if you insist.

Courses kick off at 10 am, with registration from 9.30-9.45 am. We have a short tea-break at 11.15 to 11.30am. Lunch is at 1pm 'til 2pm. Afternoon break is from 3.15 to 3.30pm. The courses finish at approximately 4.30, allowing up to 30 minutes after this for questions or revisions.

Amenities

Lunch is included in the price for groups but not for individuals, if training is at our premises. Our training room is located right in the heart of Bristol, on Whiteladies Road, where you will find plenty of sandwich and coffee shops, and plenty other facilities nearby, such as banks and foodstores.

Region / Location

Most of our training takes place in Bristol and the South of England, on the client's premises, or in our training room, in BS8. However, we train nationwide. Please specify your chosen location when you book. In some cases, where extensive travel is involved, we will advise you that expenses will be added to the bill.

Booking your course

Once you have booked your course/s with us, we will send a reminder of any relevant details and information to the attendee/s. We may also need to email the attendee/s a set of questions relating to course topics, to help us pack in as much as possible to the course.

Reduced fees

If the course is paid for in advance, we will reduce the course fee by 5%.

Cancelling your course

Cancellation notice is required 48 hours in advance of course commencement.If you do not cancel outside of this 48 hour period, you will be charged 50% of the course fee. We apologise for the high rate but once a course is fully booked it is usually very difficult to allocate the dates to someone else within such a short space of time. If another customer is especially flexible and we can swap your course at such short notice without impinging on them, we will not charge you. The cancellation fee helps us cover our administrative costs, and loss of earnings for the day.

Course completion

Included in the course payment are the following:

  • a certificate of completion
  • an A5 manual
  • task-based CD
  • lunch (groups only, at our training room)
  • 90 days' free training support
  • a pen and note-pad

We are happy to set our students extra homework in order to help them practice what they have learned to better effect.

Course feedback

We are very proud of courses, and our instructor/s. We invite students to submit feedback on an instructor's performance, via the feedback link, by downloading a Feedback Form, or by completing a written form at the end of the course. This ensures the instruction we provide stays of the highest calibre. Our reputation is very important to us, and we hope that if you have found our courses useful, you will recommend us.

Referral scheme

We are keen to grow our business and rely heavily on past and existing clients recommending us to others. As a way of thanking you, we have a scheme in place that ensures your company, or you, are paid a £10 cheque for any new client you've put in touch with us, who has a minimum of 1 day's training with us.

Travel

If you are visiting Bristol and staying overnight, we can recommend hotels to you.
If we travel to your offices/train on-site, we do not charge travel expenses within an hour's radius of BS7. Outside of that radius will incur travel expenses.

Equipment

BRISTOL
The room is clean and basic, to keep overheads down, so that we can continue to charge such good prices.

The room has a central table for all students. There are tea-making facilities and a toilet on the same floor. Please note:the training room is situated on the top floor of an old Victorian building, and there is no lift or disability access. The room is situated in Clifton, Bristol.

We train up to 10 students at a time. Our laptops come fully equipped with the relevant software, but students are actively encouraged, wherever possible, to bring their own laptops to the training session, unless their computers are particularly slow or old.

A projector and screen are also used in all our group training sessions.

Design workshops rely more on pen and paper, as well as a projector and screen, for examining case studies.

ON-SITE
Our instructors require clear access to power sockets for the projector and the teaching computer, plus a free desk area on which to place this equipment.

If you would like us to bring laptops to your premises, please call 0117 924 6264, as this affects our insurance.

Ideally the room will be exclusive to the training; it should be quiet and free of incoming telephone calls.

We provide a pen and notepad, plus an A5 manual (set software courses only), containing exercises relevant to your level. For our mixed, or multi-software courses, additional manuals are available for £15 each – please book these in advance: turnaround is usually within 48 hours.

Course structure

We endeavour to make our courses as enjoyable and as effective as possible. Prepare to learn in lots of different ways! We have taught a great many people from all kinds of backgrounds and professions and with vastly differing abilities. If the student/s in question have a preferred style of learning, we ask them to notify us before the course commences so we can build this in to the structure (e.g. memory impairment, dyslexia or a similar condition which affects the way in which someone absorbs information).

Course Prices

We are a small company, on the right side of VAT and wish to keep it that way. In the current economic climate, this is particularly advantageous to us and you. It makes our prices very competitive compared with the competition, and it means you pay less. Our pricing structure is based on the number of days booked, and the number of students attending.

QUICK ENQUIRY FORM

Type of training required?*:
Type of learning required?*:
Desired training location?*:
No of attendees*: Platform*:
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MAKE A BOOKING NOW THROUGH OUR ONLINE BOOKING FORM OR CALL US ON 0117 924 6264

STRUGGLING TO FIND A COURSE THAT SUITS YOU?

  • Fill in our "Detailed Enquiry / Booking Form", and we will get back to you within 24 hours, or …
  • Call us on 0117 924 6264 – far quicker. If no-one is available to take your call, please leave your name and contact number and we will call you back the same day, or …
  • Send us an email instead.

BETTER-TAILORED,
BETTER VALUE

  • Individuals or Groups
  • Corporate or Private
  • On- or Off-SIte
  • Flexible Dates
  • PC or Mac
  • Pre-course Analysis
  • Set Software, Task based, Role-based, Mix-and-match or Bespoke
  • Free Manual
  • 90 Days' Free Post-training Support
  • Completion Certificate
  • Delivered by a Design-experienced Professional
  • Live Training with Live Solutions (unlike e-learning)
  • Intimate-sized Classes
  • 98% Feedback Rate (GOOD or EXCELLENT)
  • Up-to-date Instruction